Supportive Tenant Assistance Year-round (STAY) ECHO STAY offers year-round support services to help tenants remain housed through education, mediation, and behavioral interventions, ensuring housing stability in affordable and mixed-income developments across Los Angeles. HOUSING STABILITY

Services

Services

Housing Stability Toolkits

Educational resources and tenant workshops focused on communication, lease compliance, visual instructional aids to operate new appliances, extensive list of local resources and problem-solving to prevent disputes and reduce violations.

Mediation Services

Facilitated conversations that offer a voluntary, pre-legal path to addressing behavioral concerns, housing misunderstandings, and system-related delays to de-escalate conflict and create pathways to resolutions.

Behavioral Intervention

Using Applied Behavior Analysis (ABA), trained Behavior Interventionists will deliver individualized support to help tenants build skills, reduce maladaptive behaviors, and improve lease compliance supervised by a Board-Certified Behavior Analyst (BCBA).

Toolkits

Stability
Educational resources to prevent disputes and reduce violations.

Lease Summary

Education

Tenants will receive a plain-language lease summary that clearly outlines key terms and responsibilities, along with Maintenance and Support forms, Building Rules to ensure a smooth move-in and shared understanding of community expectations.

Visual Support

Instructions

Tenants will receive clear, easy-to-follow visual instructions on how to operate all major household appliances to promote proper use, reduce the risk of damage or misuse, and ensure that tenants feel confident and safe using the equipment in their home.

Local Resources

Directory

We will provide a comprehensive local services directory that includes information on nearby grocery stores, schools, healthcare providers, public transportation, community centers, and other essential services.

Community & Support Services

Calendar

We design and tailor a variety of social, educational, and community-building events for the building’s activity calendar, ensuring they reflect the interests and needs of the residents.

Mediation Services

SOLUTIONS
Addressing behavioral concerns, housing misunderstandings, and system-related delays to de-escalate conflict.

Conflict Transformation

Resolutions

We offer conflict resolution and de-escalation support to help tenants address disputes in a respectful, constructive manner and maintain a positive living environment.

In Person or Virtual

Engagement

We offer conflict resolution and de-escalation support tailored for convenience, available both in person and virtually, to ensure effective and successful outcomes for all tenants.

System Navigation

Resource

We assist tenants in identifying helpful resources, including guidance on landlord and tenant rights, to ensure they are informed and empowered throughout their tenancy.

Creating Connections

Referrals

We provide referrals to higher levels of care when tenants need additional support beyond our services, ensuring they receive the appropriate professional assistance.

Behavioral Intervention

EVIDENCE-BASED
Using Applied Behavior Analysis (ABA), we will help tenants build skills, reduce maladaptive behaviors, and improve lease compliance.

Individualized Plan

Assessment

Our Board Certified Behavior Analyst (BCBA) will conduct thorough behavioral assessments and develop personalized intervention plans tailored to each tenant’s needs.

Unique Needs

Sessions

In person sessions from 45 to 120 minutes with personalized intervention plans lasting from 60 days up to 9 months, tailored to meet each tenant’s unique needs.

Data Collection

Evidence

We collect data and take detailed session notes using evidence-based methods, allowing us to closely monitor progress and make timely adjustments to intervention plans for the best possible outcomes.

Informed Progress

Reporting

We provide detailed quarterly progress reports to keep tenants and stakeholders informed about developments and improvements, ensuring transparency and ongoing support.

50

Stability

Toolkits

Number of Toolkits Completed

87

Solutions

Mediations

Number of Resolved Cases

100

Evidence

Intervention

Completed Assessments

Multidisciplinary Team

Developing Support Systems

Just as doctors specialize in different areas of the body, professionals in social services should also have specialized expertise. Let’s work together to support, heal, and move forward as a community.