Behavioral Response, Intervention & De-escalation for Growth & Equity (BRIDGE) ECHO BRIDGE provides rapid, trauma-informed crisis response to behavioral and health emergencies at ECHO properties, protecting tenant safety, housing stability, and community wellbeing through trained, field-based intervention. MOBILE RESPONSE

Services

Services

Crisis Prevention & Intervention

ECHO BRIDGE deploys trained specialists to respond immediately to behavioral or mental health crises— reducing disruption, ensuring tenant safety, and stabilizing the situation without relying on emergency services.

Medical Safety Intervention

Staff are trained to provide on-site support for nonemergency medical concerns such as wellness checks, minor injuries, or ensuring tenants are safe until additional care arrives if needed. In addition, conducting Wellness Checks and follow ups.

Collaboration with ECHO STAY

BRIDGE works hand-in-hand with the long-term housing retention team, conducting follow-up visits, sharing insights, and co-developing support plans to prevent repeat incidents and promote lasting stability.

Crisis Reponse

MOBILE TEAM
Without timely support, behavioral health crises can lead to evictions, property damage, or unnecessary law enforcement involvement.

Community Safety

Mobile

ECHO BRIDGE deploys an on-call, field-based team that provides rapid response support to reduce disruptions and address urgent tenant needs promptly.

Trained Specialists

Trauma Informed

Our team uses de-escalation techniques rooted in trauma-informed care and a strong commitment to safety, ensuring that interactions are respectful, supportive, and effective in calming tense situations.

Patterns of Support

Reporting

The team logs detailed incident reports to ensure accountability, track patterns, and inform future interventions and support strategies.

Emergency Support

Engagement

The team contacts emergency services when necessary to ensure the safety and well-being of tenants and staff during critical situations.

Medical Safety

CARE TEAM
Our approach is designed to safeguard community health by promoting safety, well-being, and timely intervention in both everyday and emergency situations.

Minor Medical

Prevention

BRIDGE offers non-emergency support for minor health or safety concerns and performs regular wellness checks to ensure tenants' overall well-being and prevent issues from escalating.

Specialized Care

Collaboration

The team collaborates with external health providers when appropriate to ensure tenants receive comprehensive care and access to specialized services beyond what can be provided on-site.

Critical Access

Stable

ECHO BRIDGE ensures that tenants remain stable and supported until additional services can be arranged, providing a critical bridge during times of need.

Stable Living

Community

Our efforts help maintain a safe, stable living environment for all residents, fostering a community where everyone feels secure and supported.

Case Conferencing

REFERRAL
ECHO BRIDGE provide ongoing follow-up and coordination to ensure tenants receive continuous, coordinated care and support.

Positive Outcomes

Reinforcement

Staff actively support and reinforce the personalized behavior plans created by the ECHO STAY program to promote positive outcomes for tenants.

Additional Support

Monitoring

They monitor tenant behavior and identify individuals who may benefit from additional support through the ECHO STAY program.

Joint Cases

Collaboration

Staff collaborate with ECHO STAY and other partners by participating in joint case conferences to coordinate care and share insights.

Follow Up & Rapport

Coordination

BRIDGE provide continuous support and follow-up with tenants, ensuring coordinated services and sustained progress over time.

50

Response Team

Mobile

Pending Setup

31

Calls

Minor

Medical Requests

78

Resolution

Cases

Completed Conferences

Mobile Response

Calmly Addressing Crisis

Together, we can promote positive outcomes and build a healthier, more stable community.