HOUSING EDUCATION LEARNING THE FACTS TO MAINTAIN HOUSING STABILITY

Average Cost for Evictions

$3,500

Evicting a tenant is both costly and time-consuming, making it a last resort for most housing providers who prefer to avoid the process altogether.

Renters Dislike of Landlords

58%

The primary grievances include maintenance issues (68%), poor communication (53%), and lack of respect or professionalism (42%).

Fair Housing Complaints Files

31,216

In 2021, there were 31,216 fair housing complaints filed across the United States, marking an 8.7% increase from the previous year.

Gaps in Property Management

Low Pay, No Training

Part-time on-site property management positions require no training for a one-third reduction in rent, and an annual salary of $28,000.

Housing Education

The Housing Education program provides essential training for landlords, tenants, and property management teams. While it covers basic tenant rights, its primary focus is on comprehensive, on-site training for property managers—who often create issues due to poor communication skills and lack of proper guidance. This program aims to prevent legal risks by teaching property managers how to interact professionally and avoid putting sensitive or discriminatory language in emails, which can be used against property owners in lawsuits.

Beyond legal compliance, this program also emphasizes effective tenant engagement strategies to reduce disputes, improve tenant satisfaction, and create a more stable housing environment. Property managers will learn how to proactively address tenant concerns, resolve conflicts through mediation rather than escalation, and foster positive landlord-tenant relationships. By improving communication and operational standards, this training helps reduce turnover rates, prevent unnecessary evictions, and enhance the overall reputation of rental properties.

Education
Knowing Your Rights

Tenant Education

This training empowers tenants with knowledge of their rights and responsibilities, helping them navigate lease agreements, resolve disputes, and maintain stable housing. Many tenants are unaware of legal protections, which can lead to unfair treatment or evictions. By educating tenants, we aim to prevent unnecessary conflicts and ensure they understand how to advocate for themselves.

Key Topics Covered:

  • Understanding Lease Agreements – Breaking down lease terms, obligations, and what landlords can/cannot enforce.
  • Tenant Rights & Responsibilities – Covering fair housing laws, habitability standards, and protections against discrimination.
  • Security Deposits & Rent Increases – How much landlords can charge, when increases are allowed, and how to dispute unfair charges.
  • Handling Lease Violations & Evictions – Understanding the eviction process, unlawful detainers, and tenant defense options.
  • Repairs & Maintenance Requests – How to request repairs, tenant vs. landlord responsibilities, and escalation processes.
  • Conflict Resolution & Mediation – Steps to resolve disputes with landlords and when to involve a third party.

Why This Matters:

✅ Prevents tenants from being taken advantage of due to lack of knowledge.
✅ Reduces disputes by setting clear expectations.
✅ Helps tenants maintain stable housing and avoid unnecessary evictions.
✅ Encourages proactive communication with landlords and property managers.

Property Owner Education

This training equips property owners with the knowledge they need to operate ethically, comply with housing laws, and minimize legal risks. Many owners rely too heavily on property management companies without understanding their responsibilities, which can lead to costly lawsuits or mismanagement of their investments.

Key Topics Covered:

  • Fair Housing Compliance – How to avoid discrimination in tenant selection and lease enforcement.
  • Lease Enforcement & Legal Considerations – What landlords can and cannot do when enforcing lease agreements.
  • Property Maintenance Obligations – Understanding habitability requirements and how to handle repair requests.
  • Handling Tenant Disputes & Evictions Legally – Proper eviction procedures, mediation strategies, and risk mitigation.
  • Working with Property Management Companies – Setting expectations and monitoring property managers to ensure compliance.
  • Financial Protections & Risk Management – Security deposits, rent collection best practices, and avoiding financial liabilities.

Why This Matters:

✅ Reduces the likelihood of discrimination lawsuits and fair housing violations.
✅ Protects property owners from legal risks and costly litigation.
✅ Helps owners ensure their property managers are operating in compliance.
✅ Improves landlord-tenant relationships, leading to better occupancy rates and fewer disputes.

Better Service, Better Business

Property Management Education

This training is critical for property managers and on-site staff, as they are often the root cause of tenant issues due to poor communication and lack of training. Many managers do not realize that everything they put in emails is discoverable in a lawsuit, which can expose property owners to serious legal risks. This program ensures managers understand fair housing laws, proper tenant interactions, and best practices to prevent lawsuits.

Key Topics Covered:

  • Professional Communication & Email Etiquette – What should and should NOT be put in writing to avoid legal liability.
  • Fair Housing Laws & Compliance – How to avoid discrimination claims in tenant selection, lease enforcement, and interactions.
  • Conflict Resolution & De-escalation – How to handle tenant complaints and disputes professionally and legally.
  • Handling Lease Violations Properly – The correct steps for issuing warnings, notices, and addressing lease breaches.
  • Legal Eviction Procedures – Ensuring evictions are handled according to legal requirements to prevent wrongful eviction claims.
  • Creating a Positive Tenant-Management Relationship – Strategies to foster cooperation and reduce tenant complaints.

Why This Matters:

✅ Prevents tenants from being taken advantage of due to lack of knowledge.
✅ Reduces disputes by setting clear expectations.
✅ Helps tenants maintain stable housing and avoid unnecessary evictions.
✅ Encourages proactive communication with landlords and property managers.

Reach out if you are interested in Housing Education.